91����

PHOTO: Melissa Terwilliger, 91����’s new director of social services, demonstrates how to use the Visions Federal Credit Union Financial Wellness Center in the Bernardine Hall Commuter Lounge.
 

By Sarah Matarella

A career in social work was a journey of discovery and personal connection for Melissa Terwilliger, 91����’s new director of social services. Her undergraduate years began with uncertainty, as she spent two years undeclared. But a mix of electives and reflection helped her find her calling. She was drawn to social work’s commitment to improving individual well-being and advocating for systemic change.

“I’ve always been passionate about helping others and addressing social issues,” said Terwilliger. “Social work’s emphasis on social justice and supporting vulnerable populations resonated deeply with me. It’s about being a voice for those who might not have one.”

Terwilliger’s family profoundly shaped her perspective. Her grandfather, an engineer, sparked her interest in systems and problem-solving, while her mother’s career in special and alternative education gave Terwilliger an early look at the barriers that families often face. Watching her mother conduct home visits to support students inspired her to explore the interconnectedness of education, family life and social support systems.

“My mom’s work showed me the importance of addressing not just academic challenges but the broader social factors impacting a child’s ability to succeed,” she said.

She now applies those perspectives and experiences in the field to her work at 91����. Her caseload includes students who are housing and food insecure, and parents with no one else to help them get through college.

“She’s not just a social worker, she’s a connector on campus and with community resources,” said Mary-Alice Ozechoski, M.A., senior vice president of enrollment management and student affairs. “That’s especially invaluable when we think about graduate and adult students. She can walk people through the process of getting SNAP and WIC (Women, Infants and Children) benefits as well as bridging gaps in access to other resources. Getting these services in college can stabilize students and their families and ultimately assist them in removing any barriers preventing them from graduating.”